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Vince Frank

← Customer Feedback for tawk.to

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3 results found

  1. Have the avaibility to change GMT timezone for chat transcript email

    737 votes
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    173 comments  ·  Feedback » Improvements  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Vince Frank supported this idea  · 

  2. Customize tickets emails

    1,014 votes
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    143 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Vince Frank supported this idea  · 

  3. Please add a signature feature that we can set for all out-going tickets

    126 votes
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    21 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. Our Remove Branding Add-on includes customization of the footer in support emails and tickets. However, it does not yet include a feature for adding an email signature. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Vince Frank supported this idea  · 
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    Vince Frank commented  · 

    I concur. We would be happy to contribute financially to expedite this feature. Ideally, it should allow logos and hyperlinks.

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