Krassimir Koychev

My feedback

  1. 146 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

    An error occurred while saving the comment
    Krassimir Koychev commented  · 

    Thank you Larry Daniele!

    Now clients can change departments after closing a chat in your way and it works perfectly:

    Tawk_API.onChatEnded = function() {
    document.cookie = '__tawkuuid=-1;domain=.webapp.doamin.com;path=/;expires=Thu, 01 Jan 1970 00:00:00 UTC';
    window.location.reload();
    };

Feedback and Knowledge Base