Krassimir Koychev

← Customer Feedback for tawk.to

My feedback

  1. Would like the ability to change departments after closing a chat.

    146 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

    An error occurred while saving the comment
    Krassimir Koychev commented  · 

    Thank you Larry Daniele!

    Now clients can change departments after closing a chat in your way and it works perfectly:

    Tawk_API.onChatEnded = function() {
    document.cookie = '__tawkuuid=-1;domain=.webapp.doamin.com;path=/;expires=Thu, 01 Jan 1970 00:00:00 UTC';
    window.location.reload();
    };

Feedback and Knowledge Base

(thinking…)