Caleb Solano

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  1. 106 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, all offline messages have to be set to Closed once the ticket is created. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Caleb Solano supported this idea  · 
  2. 54 votes
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    8 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    We are currently working on a complete rewrite to the way we handle visitor sessions, which will allow us to remove the need for visitors to “End a session”.

    Caleb Solano supported this idea  · 
  3. 494 votes
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    72 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Caleb Solano supported this idea  · 
  4. 1,033 votes
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    110 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Caleb Solano commented  · 

    Automatically determine if an agent is away much like other IM systems do

    Caleb Solano supported this idea  · 

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