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Gunhild Oterhals

← Customer Feedback for tawk.to

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6 results found

  1. Shortened link in signature deemed as spam/malicious by some email providers

    16 votes
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    4 comments  ·  Feedback » Improvements  ·  Admin →
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    Gunhild Oterhals commented  · 

    We're very happy with the Tawk service, but we have an issue with deliverability of the email replys sent with Tawk. Almost all replies or new emails are treated as spam across all recipients, leading them to believe that we don't answer their request. We've had to us another service in addition, which is really too bad, as we're happy with this one.
    Maybe adding a paid service for a dedicated sender and also option to edit the standard subject and text sent with email tickets might help.

    Gunhild Oterhals supported this idea  · 

  2. Option to close or hide widget by site visitor

    11 votes
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    3 comments  ·  Feedback » Improvements  ·  Admin →
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    Gunhild Oterhals commented  · 

    Support this one, we have several complaints from mobile users, mostly regular users that want to browse without the icon being in the way.

    Gunhild Oterhals supported this idea  · 

  3. Add a cc feature in the ticket for incoming and outcoming mail

    84 votes
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    11 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice. Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Gunhild Oterhals supported this idea  · 

  4. Edit Ticket

    31 votes
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    9 comments  ·  Feedback » New features  ·  Admin →
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    Gunhild Oterhals supported this idea  · 

  5. Please add a signature feature that we can set for all out-going tickets

    126 votes
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    21 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. Our Remove Branding Add-on includes customization of the footer in support emails and tickets. However, it does not yet include a feature for adding an email signature. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Gunhild Oterhals commented  · 

    Any update on this? Would be a great feature :)

    Gunhild Oterhals supported this idea  · 

  6. Show picture and name of agent besides message even when single agent has joined

    9 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Gunhild Oterhals supported this idea  · 

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