KYLE
My feedback
7 results found
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130 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we do not have a feature allowing agents to join conversations automatically. You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat. To do this, visit the Monitoring tab > Live Chat > First response time To learn more, visit this link: https://help.tawk.to/article/understanding-reporting Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment KYLE
commented
That is called Trigger, and that is setup by default.
To Update, Disable or Delete the Trigger.
1. Click "Admin" (gear icon at the left sidebar)
2. Click "Triggers"Note:
You may consider to clear your browser cache to view the changes. -
1 vote
An error occurred while saving the comment KYLE
commented
Here's an alternative option:
Add the 'Widget Code' to the stores footer.tpl file. This will add the widget to your site.
To get the Widget code:
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/ -
1 vote
An error occurred while saving the comment KYLE
commented
Here's an alternative option:
Add the 'Widget Code' to the stores footer.tpl file. This will add the widget to your site.
To get the Widget code:
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/ -
1 vote
An error occurred while saving the comment KYLE
commented
That is called Trigger, and that is setup by default.
To Update, Disable or Delete the Trigger.
1. Click "Admin" (gear icon at the left sidebar)
2. Click "Triggers"Note:
You may consider to clear your browser cache to view the changes. -
8 votes
An error occurred while saving the comment KYLE
commented
That is the Trigger message.
You can Update, Disable or Delete the Trigger.
1. Click "Admin" (gear icon at the left sidebar)
2. Click "Triggers"Note:
You may consider to clear your browser cache to view the changes. -
4 votes
Hi Chris,
Thank you for your feedback.
We are currently working on updating all current integrations and adding new ones and this issue will be fixed.An error occurred while saving the comment KYLE
commented
Here's an alternative option:
Add the 'Widget Code' to the stores footer.tpl file. This will add the widget to your site.
To get the Widget code:
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
Great suggestion!
But...If you have more than 20 active agents, who would you like to auto-Join the conversation?
The chat on-queue function would be a good addition to the features:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/8632363-enable-queue