Anonymous

← Customer Feedback for tawk.to

My feedback

  1. Allow Image and File sharing in "Direct Messages"

    20 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous supported this idea  · 

  2. Transfer files in agent chat

    56 votes
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    13 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Findus

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have the option to send files directly to other agents or groups.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    Anonymous commented  · 

    As above really. When talking to another agent via Direct Message, options are lightweight and limited. I think it would be beneficial to have some of the options that are available in customer - agent chat, specifically the ability to add/attach a file/screenshot

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