Qw4rtz

My feedback

  1. 810 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Qw4rtz commented  · 

    Making it fully customizable would be awesome... We choose placeholders, we choose what it show, we choose actions on hover, we choose actions on click...

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    Qw4rtz commented  · 

    clicking %agentname% would open a new tab to the agent profile page (if he/she enabled it)

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    Qw4rtz commented  · 

    It would be great to have placeholders, like %agentname%, %agentalias%, %departement%...

    This will make us able to make such things, with just /hi shortcut:

    "Hi, I'm %agentname%, from %department%, how can I help you today?"

    Also, hovering theses placeholders would show additionals informations, such as profile for agentname, or description for department...

    Qw4rtz supported this idea  · 
  2. 1,437 votes
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    141 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Qw4rtz supported this idea  · 
  3. 996 votes
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    85 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Qw4rtz commented  · 

    It would be awesome, to promote the best agent and fire the worst agent (No, i'm just joking I can't pay the best agent)

    Qw4rtz supported this idea  · 
  4. 1,534 votes
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    100 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Qw4rtz commented  · 

    also to another departement would be awesome :)

  5. 930 votes
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    134 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Widget Cards.

    You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Qw4rtz commented  · 

    Hi,
    Can you add the ability to get differents colors depending on the status please?

    Something that look like:

    When we're online:
    Background: Color A
    Text: Color 1

    When we're away:
    Background: Color B
    Text: Color 2

    When we're offline:
    Background: Color C
    Text: Color 3

    Thanks in advance :)

    Qw4rtz supported this idea  · 

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