Qw4rtz
My feedback
5 results found
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824 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment An error occurred while saving the comment Qw4rtz
commented
clicking %agentname% would open a new tab to the agent profile page (if he/she enabled it)
An error occurred while saving the comment Qw4rtz
commented
It would be great to have placeholders, like %agentname%, %agentalias%, %departement%...
This will make us able to make such things, with just /hi shortcut:
"Hi, I'm %agentname%, from %department%, how can I help you today?"
Also, hovering theses placeholders would show additionals informations, such as profile for agentname, or description for department...
Qw4rtz
supported this idea
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1,473 votes
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Qw4rtz
supported this idea
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1,027 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Qw4rtz
commented
It would be awesome, to promote the best agent and fire the worst agent (No, i'm just joking I can't pay the best agent)
Qw4rtz
supported this idea
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1,612 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Qw4rtz
commented
also to another departement would be awesome :)
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951 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Qw4rtz
commented
Hi,
Can you add the ability to get differents colors depending on the status please?Something that look like:
When we're online:
Background: Color A
Text: Color 1When we're away:
Background: Color B
Text: Color 2When we're offline:
Background: Color C
Text: Color 3Thanks in advance :)
Qw4rtz
supported this idea
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Making it fully customizable would be awesome... We choose placeholders, we choose what it show, we choose actions on hover, we choose actions on click...