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Chris Bull

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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Chris Bull commented  · 

    A feature to allow Admin to see the time each agent has been online for. I think this could be a useful set of data to understand the period in which agents are actively manning the service. I understand that you can see when people are active or not but there are occasions where the time difference between countries is so great we are simply sleeping or not at work.

    Chris Bull supported this idea  · 

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