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  1. 525 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    This is a VERY important feature that is missing and should be added ASAP. Also the ability for Admins to logout users that leave their sessions active when leaving the office. I don't know how these were missed. :(

    Anonymous supported this idea  · 
  2. 4 votes
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    Anonymous shared this idea  · 
  3. 120 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our Webhooks support the following events: Chat Start Chat End New Ticket For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/ We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects. You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/. We have a more advanced REST API in the works that will be out once the documentation has been approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
  4. 28 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we don't have a feature to modify 'your chat has ended', or the option to edit the text color. Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
  5. 34 votes
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    Anonymous supported this idea  · 
  6. 4 votes
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    Anonymous supported this idea  · 

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