Ali Baba

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  1. 517 votes
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    43 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Ali Baba supported this idea  · 
  2. 555 votes
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    37 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.

    Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Ali Baba supported this idea  · 
  3. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Ali Baba shared this idea  · 
  4. 9 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Ali Baba commented  · 

    Its very idea please add

    Ali Baba supported this idea  · 
  5. 809 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Ali Baba commented  · 

    Yes its very important for all members, Operators and Customers. Very idea please add on new update

    Ali Baba supported this idea  · 
  6. 62 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Filippo Bradaschia

    Thank you for choosing tawk.to and for reaching out.

    You can purchase our Remove Branding add-on to modify the Email footer branding (Message your customers with tawk.to - it’s Free!)

    With Remove Branding, you can modify both the footer text and the URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:

    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:

    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Ali Baba supported this idea  · 
  7. 964 votes
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    115 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Ali Baba supported this idea  · 
  8. 124 votes
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    25 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    If you…

    Ali Baba supported this idea  · 
  9. 1,522 votes
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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Ali Baba commented  · 

    pourquoi vous n'avez pas de widget comme zendesk, Vous n'avez pas le service de routage et le service de transfert de visiteur vers un autres agent, et il nous faut la photo de l'agent sur chaque message avec le visiteur, il faut vraiment améliorer s'il vous plaît

    Ali Baba supported this idea  · 
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    Ali Baba commented  · 

    and then thank you but please tawk.to must also have this cat transfer module, as zendesk must tell the management to do this is a suggestion, in your opinion you are not jealous services and modules of zendesk so we must also make the same agreement?

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