AnthonyV

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  1. 6 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AnthonyV commented  · 

    I strongly agree. I would love it if I could simply hide everything that was closed and show everything else (Open and Pending).

    AnthonyV supported this idea  · 
  2. 94 votes
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    9 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We do not currently have a web page allowing users to view the status of their tickets.

    Only members of a property can view the status of tickets for that property in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    AnthonyV commented  · 

    This represents a significant opportunity to help Tawk.to go viral. Many of the users that use Tawk.to to submit tickets don't realize what they are using and how easy it would be to use it themselves on their own website.

    By creating a customer portal, you would have a significant opportunity to talk to these users directly and give them a reason to come back.

    AnthonyV supported this idea  · 
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    AnthonyV commented  · 

    Ability for public users to sign up and view their own tickets by email.
    Their history and current tickets

  3. 103 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, all offline messages have to be set to Closed once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    AnthonyV supported this idea  · 
  4. 44 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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    AnthonyV commented  · 

    This idea needs many more votes because it would be a really simple and quick way to setup a CRM integration...

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    AnthonyV commented  · 

    Exactly describes what I need. Would allow me to pull that customer's current license and usage information so that I can give them the service they need and also alert them if their service agreement is nearing its end.

    AnthonyV supported this idea  · 
  5. 12 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration.

  6. 44 votes
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    4 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an integration with Microsoft Dynamics.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration.

  7. 7 votes
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    2 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. 14 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    AnthonyV commented  · 

    I would love the ability to rename or change the Chat / Email Subject line after created.

    Often times a user will send a feature request email with the title feature request. I would love to be able to update it to be more specific so that I can manage it more easily.

    AnthonyV supported this idea  · 
  9. 51 votes
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    under review  ·  6 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.

  10. 115 votes
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    21 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration with Zoho CRM.

    The CRM (Contacts) feature is already on our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.

  11. 289 votes
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    22 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months.

    In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.

  12. 57 votes
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    10 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AnthonyV commented  · 

    To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.

  13. 69 votes
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    9 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice.

    Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    AnthonyV commented  · 

    Ditto: Sometimes my users will use the CC's to include other users mid-stream as the conversation develops.
    When they currently do this I am forced to move the conversation out into regular email.

    AnthonyV supported this idea  · 
  14. 26 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AnthonyV commented  · 

    - Also email alert as many of us can forward our email to text messages.
    - Also option to alert immediately because we might be away from our desk but carry our phones.

    AnthonyV supported this idea  · 

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