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Joshua Bell

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  1. 530 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Joshua Bell commented  · 

    We often seem to miss chats and it would be helpful to know who is causing it.

    Joshua Bell supported this idea  · 
  2. 1,027 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joshua Bell supported this idea  · 
  3. 951 votes
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    143 comments  ·  Feedback  ·  Admin →
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    Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joshua Bell supported this idea  · 
  4. 296 votes
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    20 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Our Monitoring section in the Dashboard can filter and display your visitor's real-time statistics for the following: -Countries -Agents -Channels -Departments -Status -Tags If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joshua Bell supported this idea  · 
  5. 1,611 votes
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    113 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joshua Bell supported this idea  · 
  6. 61 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, our timestamp is set for 24 hours. We currently do not have a 12-hour clock option. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Joshua Bell commented  · 

    For many people who are accustomed to 12 hour time, it would be a lot easier to view a 12 hour time in chats and in history.

    Joshua Bell supported this idea  · 

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