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Jon

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  1. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    824 votes
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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Jon supported this idea  · 
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    Jon commented  · 

    Add a shortcut for the clients name that was filled out in the prechat form for example: /hi ** ---- where ** represents the clients name

  2. Built into my app code

    3 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Jon shared this idea  · 

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