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Jack

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5 results found

  1. Display message previews if widget is hidden

    3 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    Jack shared this idea  · 

  2. Customer Feedback Before/After Chat Ending

    526 votes
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    56 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Jack supported this idea  · 

  3. Set the scheduler for specific dates. Like holidays.

    139 votes
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    19 comments  ·  Feedback  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our Scheduler allows you to manage the operating days and times of the chat widget. At the moment, however, we don't have the option to schedule specific dates. Our Calendar product is already on our roadmap for development. Our dev team is working on this feature and will add this in due course. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Jack supported this idea  · 

  4. Admin Feature to Change Status of Other Admins/Agents

    66 votes
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    7 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi, Ultan

    Thank you for choosing tawk.to and for sharing your challenge here.

    We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..

    The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.

    Example:

    Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…

    Jack supported this idea  · 

  5. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    824 votes
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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Jack commented  · 

    I would like to be able to pull the chatters name with someone like $name or %name in shortcuts or the chat box to make the experience more personal EG. Hello $name, I am Jack and I will be helping you today

    Jack supported this idea  · 

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