Z
My feedback
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233 votes
Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
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I think under managing agents, the admin should have the ability to restrict agents from viewing all chat history. Ideally, an admin would decide if an agent should have access to chat history. Additionally the admin would be able to make a specific chat unavailable to one or more agents in the history.
Extended feature: This could be done by date range. So that if a new agent is created, they would not necessarily be able to see the lifetime history of chats. :)