Jude

← Customer Feedback for tawk.to

My feedback

  1. Progressive Web App

    1 vote
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    1 comment  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
    Jude shared this idea  · 

  2. Windows ARM app

    1 vote
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    1 comment  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
    Jude shared this idea  · 

  3. English dialects

    7 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jude shared this idea  · 

  4. Edit messages

    382 votes
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    29 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to edit or remove sent messages on active chats.

    I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jude supported this idea  · 

  5. No internet connection on the Android app should result in the widget changing to offline

    18 votes
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    5 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    Thank you for the suggestion.

    At the moment it’s intended behavior – to make widget always be in Online state. It was requested feature long time ago.

    Jude shared this idea  · 

  6. 'Tabs' on Ticketing

    3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jude shared this idea  · 

  7. Reply to ticket as alias

    24 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Jude supported this idea  · 

  8. Have a trigger which after a user responds to it they have to fill out a pre-chat form

    446 votes
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    67 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jude supported this idea  · 

  9. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    795 votes
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    63 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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