Jude
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1 voteJude
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1 voteJude
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7 votesJude
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400 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a feature to edit or remove sent messages on active chats.
I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Jude
supported this idea
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18 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion.At the moment it’s intended behavior – to make widget always be in Online state. It was requested feature long time ago.
Jude
shared this idea
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3 votes
We have commenced this, and will roll out tabs in Ticketing early next year.
Jude
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24 votesJude
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449 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.
Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.
In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.
For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Jude
supported this idea
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810 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.
Our engineers are working on it, and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!