Kevin Quiroz
My feedback
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1,606 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Kevin Quiroz
supported this idea
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1,472 votes
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Kevin Quiroz
supported this idea
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An error occurred while saving the comment Kevin Quiroz
commented
Another good option to consider is if: there are many open chats, you can write a message that reads the client, as a waiting list to tell you something like:
"All our agents are assisting other customers, be patient please. In approximately six minutes will be served .."
This would benefit us in more customers, or so I think.
While there is an option to add an agent to the conversation I do not see it useful for privacy between departments.
Each company has its agent for each department (sales, support, etc.). In this case a client speak to one of sales but want to support, as do? If most customers want quick help?
Each agent each department has different skills so that in a certain department. It would be a matter of privacy and a little more professionalism. All chats have it .. (I think)
Even though this is free, it would be a good option to have it :)