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Filippo Bradaschia

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  1. 62 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, Filippo Bradaschia

    Thank you for choosing tawk.to and for reaching out.

    You can purchase our Remove Branding add-on to modify the Email footer branding (Message your customers with tawk.to - it’s Free!)

    With Remove Branding, you can modify both the footer text and the URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:

    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:

    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Filippo Bradaschia shared this idea  · 
  2. 449 votes
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    72 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Filippo Bradaschia commented  · 

    Please add an option to remove or modify the the ##- Please type your reply above this line -## in tickets.
    This is important for international language customers.

    Filippo Bradaschia supported this idea  · 
  3. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Filippo Bradaschia shared this idea  · 
  4. 123 votes
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    21 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. Our Remove Branding Add-on includes customization of the footer in support emails and tickets. However, it does not yet include a feature for adding an email signature. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Filippo Bradaschia commented  · 

    Please add an option to allow to add add an agent signature at the end of ticket. Very important for businesses.

    Filippo Bradaschia supported this idea  · 

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