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1,276 votesplanned · Admintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
65 votesAdmintawk.to (top bird!, tawk.to) responded
Hi, Filippo Bradaschia
Thank you for choosing tawk.to and for reaching out.
You can purchase our Remove Branding add-on to modify the Email footer branding (Message your customers with tawk.to - it’s Free!)
With Remove Branding, you can modify both the footer text and the URL link.
1. Setting up the Remove Branding add-on:
2. Purchasing the Remove Branding and white label add-on:
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at email@example.com
Alternatively, you can reach me here at firstname.lastname@example.org
An error occurred while saving the comment
An error occurred while saving the commentMeghan commented
You can already do that if you do: Shift + Enter
(For the mobile app, hitting the enter button already does make a new line so holding shift and then hitting enter is how I do it on the computer at least.)
I like to use the ticketing system for keeping better track of contacts, saving notes, adding attachments, etc. and don't always use it to communicate with the customer since most of our contacts happen via phone. When creating the ticket though, it'd be nice to not have to put a message in. It took a minute to even know that message actually gets sent to the customer which could be bad. If someone didn't know that and thought it was more of an initial notes section for setting the ticket up, they might put info in that shouldn't go to the customer.