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1,472 votesplanned · Admintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!Rebecca Winter supported this idea ·
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Hi there, it would be nice if we should the chat as busy when all reps that are online are busy chatting with customers. Right now, we are getting multiple chats to test this out on our site and we are missing chats because so many are coming in at a time. It would be nice if we could set a limit of 2 - 3 chats per rep at a time and then after that it shows as busy.