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  1. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    in addition to that similar to zopim it will be great to just do the shortcut to pre-text example when i type /hi I get Hi my name is {Agent Name}, how can i help you today

    of course you should be able to create your own shortcuts

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