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1. 12 hour clock with am/pm to show time

   61 votes

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   12 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, our timestamp is set for 24 hours. We currently do not have a 12-hour clock option. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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   Anonymous commented  ·  Jan 1, 2016  ·  Edit…  ·  Delete…

   I agree, 12 hour would be nice. Also being able to set time zones per agent would be nice.

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2. Admin Logoff function

   151 votes

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   16 comments  ·  Feedback  ·  Delete…  ·  Admin →
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   under review  ·  Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section. Alternatively, you can set up a Scheduler. The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in. Once the Scheduler is activated, you don't need to worry about whether or not your agents forgot to log out. Example: Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is forced to go offline. For more information, visit this link: https://help.tawk.to/article/using-the-widget-scheduler If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section. Alternatively, you can set up a Scheduler. The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in. Once the Scheduler is activated, you don't need to worry about whether or not your agents forgot to log out. Example: Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget… more

   Anonymous supported this idea  ·  Jan 1, 2016