Skip to content

Gary Barr

My feedback

2 results found

  1. 449 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Gary Barr supported this idea  · 
    An error occurred while saving the comment
    Gary Barr commented  · 

    I was just coming to mention this also. PLEASE fix this. It has such a powerful tool to not waste our time, but blocks it with the Prechat form. So I have the option of either having lots of chats for people that started it for the wrong reason (wasting lots of our time)... Or not being able to know who our legit chat people are.

    PLEASE FIX THIS!

  2. 733 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Gary Barr commented  · 

    Yes, we are having so many problems with this issue. We love Tawk.To, but it's forcing us to look into other products. Any chance this change is coming?

Feedback and Knowledge Base