189 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, there is no function allowing you to hide chats from other departments, however, I’ve been advised this feature is on our roadmap.
Your request is acknowledged and updates will be posted once the feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the commentRenee Solomon commented
I am in total agreement. For accountability, unless invited to a conversation to share knowledge, chats for one department should only be visible to, editable by and reported on, within that department and to main admins.
We have many concerns as a company about this function.