14 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion.
It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.
But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.
Idea is to be able to have pre-chat form normally required UNLESS chat was a trigger wich in that case allow to continue chat without pre chat formAnonymous shared this idea ·
103 votesAdmintawk.to (top bird!, tawk.to) responded
On mobile we can’t change this behaviour at this time.
Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
On PC browser trigger will open a chat to show trigger message to a visitor.
Basically now the way its setup for desktop you can have the trigger message nicely popup while on mobile it will just show a blurb with a 1 that there's a message, would be nice if it can pop out the message just like on desktop
Bing translate is better for french
This is a good idea!
Thank you for the feedback!
Hi dear tawkers,
It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.
Will keep you updated!
Add it to the paid package... but add it ;) we really want this!
I'm porting this from a comment on another idea which I believe would be extremely useful and deserves its separate page:
The ideal for this function is as it exists in other chats, the pre-chat appears naturally as if it were a conversation balloon, as if the attendant had talked to him and asking first the name and then the email.
And also I can choose when it appears, example: I create a trigger to give a friendly answer every time a user starts a coversa, then after this initial message, in the same conversation appear a chat asking the name of the client, and after that he answers the name by asking the email.
Thanks for the attention to customers, everything is suggestions for improvement.
Since triggers cannot be controlled on a per asset basis we have two properties, but it would be very useful if we can control the sound alerts on a per property basis this way we can distinguish by ear which property has a chat