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    To All Our Valued Users, , This is Sienna from Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at, here is our calendar link: We're happy to help!

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    Anonymous commented  · 

    Please add the option to update visitors contact number along with his/her name and email id while chatting. You can check the image below which shows that contact number update option is not available while chatting with any visitor, only Name & email option is there.
    Link of Suggestion:

    Thank you,

    Anonymous supported this idea  · 

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