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  1. 193 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
  2. 4 votes
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    Anonymous supported this idea  · 
  3. 5 votes
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    Anonymous supported this idea  · 
  4. 7 votes
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    Anonymous supported this idea  · 
  5. 1,587 votes
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    111 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
  6. 62 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature for assigning Departments to specific landing pages. Here’s how the department function works in the tawk.to chat:

    1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This allows for easy chat take-over, especially if the transfer is from one department to another.
    3.
    In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    4. Currently, there is no feature…

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    Anonymous commented  · 

    Hi. Please assist by creating a functionality that allows departments with their respective chat agents to only receive communication in specified landing pages only.

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    Anonymous commented  · 

    I fully agree with this idea. It is crucial.

    Anonymous supported this idea  · 

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