Wesley v. Velsen

My feedback

  1. 146 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

    An error occurred while saving the comment
    Wesley v. Velsen commented  · 

    This Option is meant for businesses / companies that have heavy traffic. Once someone selects a department, and ends the chat there, they are stuck in that department. An option to reset it everytime someone ends the chat would be a great addition.

    Wesley v. Velsen supported this idea  · 

Feedback and Knowledge Base