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  1. 4 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    CRD shared this idea  · 
  2. 716 votes
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    43 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    CRD commented  · 

    free or paid?

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    CRD commented  · 

    Will this be a free feature or paid add on?

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    CRD commented  · 

    This suggestion would have a total of 725 votes if it were properly merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/14806569-screen-capture

    CRD supported this idea  · 
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    CRD commented  · 

    Any update??

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    CRD commented  · 

    By far this is the #1 feature I am looking forward to!!!!!!!!!!!!! Soon please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  3. 32 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    CRD supported this idea  · 
  4. 13 votes
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    under review  ·  3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    This would be GREAT!

    Really hope this happens. Has been under review since July 2016.

    Tawk is the best!

  5. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    with all the messages in the current thread active you could CTRL + F to search if you are using tawk inside of google chrome as well

    CRD shared this idea  · 
  6. 19 votes
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    8 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    I just spoke with tawk live chat support and they are aware of the issue and working on it.

  7. 9 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    Go from zero to hero with 1 sync.

    Have all your google contacts and your google schedule ready to go inside tawk dashboard with 1 sync.

    Create a ticket directly from a google contact within tawk that was imported

    Add an appointment from within tawk that will sync to google calendar

    Thats just a few ideas off the top of my head

    CRD shared this idea  · 
  8. 64 votes
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    9 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We currently do not have an integration with WordPress and WooCommerce ticketing systems.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

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    CRD commented  · 

    This will be EPIC when it is rolled out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you TAWK.TO!!!!!!!

    CRD supported this idea  · 
  9. 60 votes
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    5 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The tawk.to dashboard is currently set to show a maximum of 4 chat windows in a single page view.

    Any additional chats will be placed on the next page.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    CRD supported this idea  · 
  10. 453 votes
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    25 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    CRD commented  · 
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    CRD commented  · 
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    CRD commented  · 
  11. 485 votes
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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:

    • Go to the top right of the Dashboard (user icon)
    • then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    CRD supported this idea  · 
  12. 1,023 votes
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    100 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your request here.

    An automated status change to Away is currently under review.

    We assure you that this feature is under works and we will update you as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    CRD supported this idea  · 
  13. 1,464 votes
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    83 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    CRD commented  · 
  14. 3 votes
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    under review  ·  1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    This is a VERY VERY good suggestion! I am out of votes, otherwise I would vote!

  15. 30 votes
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    7 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    Unlikely to happen.

    Tawk is creating their own ticket system.

  16. 6 votes
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    2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    Great idea

  17. 36 votes
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    under review  ·  7 comments  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    CRD commented  · 

    Nobody needs to see a HUGE desktop app / window when they are just booting into windows.

  18. 90 votes
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    13 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    You can purchase our Remove Branding add-on to modify the footer message of your chat widget.

    You can modify the title and attach a URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:
    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:
    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    CRD commented  · 

    This is needed in a BIG way

  19. 17 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    CRD supported this idea  · 

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