25 votesRoss shared this idea ·
Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
An error occurred while saving the commentRoss commented
A regular agent can view older chats in the History section. When an older chat is opened up by that agent, a bunch of icons appear at the top of the pop-up window that displays the older chat. One icon is a trash icon.
When the trash icon is clicked it asks if the agent wants to delete that specific chat. If they say yes, nothing happens (as it should).
I would prefer a regular agent not even be able to see the trash button.