Ralph

← Customer Feedback for tawk.to

My feedback

  1. Maximize the chat window on page load

    13 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Ralph supported this idea  · 

  2. Have on mobile pop up with a trigger-message

    103 votes
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    23 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

    Ralph commented  · 

    Totally disagree with ADMIN on this. Yesterday I sent in a request to support for this exact subject and have gotten no response yet - and probably will not after seeing this answer.

    I see no reason why the mobile chat overlay could not be configured to accept an incoming trigger message in a fixed number of pixels high window instead of full-screen. We have tested this exact concept in Google Tag Manager and it scored 340% higher than getting the message in the "number in the chat bubble" for mobile conversions. We hard-coded the chat window to open at 400 pixels high. Problem is, we could not get the GTM script to work properly outside of a GTM implementation as it was causing issues in Chrome mobile (minimize button was acting like a back button).

    How about you create an option and leave it up to us to decide? Either leave the trigger message in the default bubble OR in a 50% high window?

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