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1. Maximize the chat window on page load

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   3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Ralph supported this idea  ·  September 11, 2018

2. Have on mobile pop up with a trigger-message

   139 votes

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   28 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Admintawk.to (top bird!, tawk.to) responded

   Hi!
   On mobile we can’t change this behaviour at this time.
   Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
   On PC browser trigger will open a chat to show trigger message to a visitor.

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   Ralph commented  ·  August 25, 2018  ·  Edit…  ·  Delete…

   Totally disagree with ADMIN on this. Yesterday I sent in a request to support for this exact subject and have gotten no response yet - and probably will not after seeing this answer.

   I see no reason why the mobile chat overlay could not be configured to accept an incoming trigger message in a fixed number of pixels high window instead of full-screen. We have tested this exact concept in Google Tag Manager and it scored 340% higher than getting the message in the "number in the chat bubble" for mobile conversions. We hard-coded the chat window to open at 400 pixels high. Problem is, we could not get the GTM script to work properly outside of a GTM implementation as it was causing issues in Chrome mobile (minimize button was acting like a back button).

   How about you create an option and leave it up to us to decide? Either leave the trigger message in the default bubble OR in a 50% high window?

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