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Fernando

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  1. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Fernando commented  · 

    There is a very useful feature in online chat systems, it is to be able to use the name of the person who initiates the chat automatically in a greeting .. for example "Hello CRIS welcome to customer service chat" .. I would like to be able Do that without having to write the client's name every time you start a chat

    Fernando supported this idea  · 

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