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  1. Edit messages

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    30 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Áxel commented  · 

    This is a must have. We were trying the service, which is superb, but I can't give cretid to see it's not implemented. A lead capturing tool NEEDS the ability to fix conversation mistakes if you accidentally send a typo, a wrong number - cost, time estimation...

    Áxel supported this idea  · 

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