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  1. 403 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    But the customer should not be able to edit the message

    Anonymous supported this idea  · 
  2. 329 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At the moment we don't have a translation to customize the message "##- Please type your reply above this line -##". Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented. You can also help us translate tawk.to by visiting the following links: 1. Web dashboard here > https://crowdin.com/project/tawk/ 2. Android app here > https://crowdin.com/project/tawk-android 3. iOS app here > https://crowdin.com/project/tawk-ios If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 
  3. 286 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes showing the visitor's most recent conversation. To learn how to add the "Previous Conversation" card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 

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