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98 votesunder review · Admintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this time, the details in the Monitoring section do not include the state in which the visitor is located. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
947 votesAdmintawk.to (top bird!, tawk.to) responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentBen commented
I'd like to be able to increase the font size and make it bold so as to make the Live Chat button on my site stand out more. This idea was submitted in 2013 and took 3 years to be acknowledged. Two years later and the customization is still pretty limited. I guess that doesn't bode well for an upcoming increase in customization.
When you have the chat window open and you're looking at the chat, there is no need for it to play an out-loud alert, and in fact that's just annoying. I'd rather have it so that you only hear the alert sound if the window is e.g. minimized or otherwise does not have focus.