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  1. 733 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    We need accurate time stamps. I had a customer complain he had not been assisted in over 48 hours, he sent a message in to our system at 2AM but on the ticket it looks like 2PM....Do you know how frustrating this is? Now my boss just thinks i'm not doing my job properly. Thanks in advance for making this update.

    Anonymous supported this idea  · 
  2. 61 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, our timestamp is set for 24 hours. We currently do not have a 12-hour clock option. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 

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