Giulio
My feedback
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370 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
This feature has already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Giulio
supported this idea
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66 votes
Hi, Ultan
Thank you for choosing tawk.to and for sharing your challenge here.
We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..
The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.
Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
Example:
Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…
An error occurred while saving the comment Giulio
commented
A feature that allows all admins to remotely log out agents.
Giulio
supported this idea
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517 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Giulio
commented
Very nice idea.
I hope that they'll add it.Giulio
supported this idea
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9 votesGiulio
supported this idea
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34 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Can you please check this topic for implementation for Wix websites and tell if it solves the issue with the mobile widget:
https://www.tawk.to/knowledgebase/integrations/add-a-tawk-to-widget-to-wix/An error occurred while saving the comment Giulio
commented
Hi!
I've found a better method to add the widget to wix.
I use the tutorial from Smartsupp (another live chat software) and the tutorial works also with tawk.to.It's better and other livechat softwares use this method also.
Giulio
shared this idea
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43 votes
An error occurred while saving the comment Giulio
commented
All admins have to change agents' role because at the moment, the agents could put a fake role, for example "Chief Supporter" but he is only support agent.
This feature should be "enabled/disabled"
Giulio
supported this idea
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A feature that allows all agents to end a chat.