Giulio

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  1. 370 votes
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    63 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Giulio commented  · 

    A feature that allows all agents to end a chat.

    Giulio supported this idea  · 
  2. 66 votes
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    6 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Ultan

    Thank you for choosing tawk.to and for sharing your challenge here.

    We highly recommend setting up the widget scheduler to cover your business operating hours in order to avoid incidents in the event that an agent forgets to log out..

    The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.

    Example:

    Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is…

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    Giulio commented  · 

    A feature that allows all admins to remotely log out agents.

    Giulio supported this idea  · 
  3. 517 votes
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    43 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Giulio commented  · 

    Very nice idea.
    I hope that they'll add it.

    Giulio supported this idea  · 
  4. 9 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Giulio supported this idea  · 
  5. 34 votes
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    7 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Giulio commented  · 

    Hi!

    I've found a better method to add the widget to wix.
    I use the tutorial from Smartsupp (another live chat software) and the tutorial works also with tawk.to.

    It's better and other livechat softwares use this method also.

    Giulio shared this idea  · 
  6. 43 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Giulio commented  · 

    All admins have to change agents' role because at the moment, the agents could put a fake role, for example "Chief Supporter" but he is only support agent.

    This feature should be "enabled/disabled"

    Giulio supported this idea  · 

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