Anónimo

My feedback

  1. 334 votes
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    32 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,
    ,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.

    An alternative method is to create a Trigger message asking for their information.

    You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  2. 394 votes
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    15 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a “Seen” function with our chat widget.

    Our dev team are is working on a huge rollout of new updates for our Messaging product.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  3. 487 votes
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    72 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    Anónimo supported this idea  · 
  4. 966 votes
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    74 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  5. 1,135 votes
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    100 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions here.

    We took note of your feedback and integrations with 3rd party apps are currently underworks.

    Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  6. 21 votes
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    5 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have an integration with Ecwid.

    Here are the available Shopping Cart Integrations with tawk.to.

    1. Shopify 2. BigCommerce 3. osCommerce 4. ShopTill-e 5. Osclass – Open Source Classifieds 6. PrestaShop 7. OpenCart 1.x 8. OpenCart 1.5.6.x 9. OpenCart 2.2, 2.1.x & 2.0.x 10. OpenCart 2.3.0.x 11. OpenCart 3.0.x 12. Zen Cart 13. Magento 1 14. Magento 2

    You may visit our Knowledge Base for more installation guides.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anónimo commented  · 

    that would be awesome lightspeed has bought ecwid for almost 500 million usd, so ecwid definitely is going to grow a lot

    Anónimo supported this idea  · 
  7. 10 votes
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    planned  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Anónimo supported this idea  · 
  8. 789 votes
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    62 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  9. 13 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    As per our last conversation over email, our developers have found out that your code is affecting the dynamic imports.

    You have also agreed that the issue was due to the PayPal payment method in your website that was causing the conflict.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo shared this idea  · 
  10. 36 votes
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    under review  ·  4 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Anónimo commented  · 

    can't track my visitors on my ECWID store.

  11. 927 votes
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    128 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Widget Cards.

    You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anónimo commented  · 

    UI is very dated, if you could make something like tidiochat that would be amazing

    Anónimo supported this idea  · 
  12. 427 votes
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    50 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    The widget size can be modified if you choose to have the ‘rectangular shape’ as your chat widget. You can also change the message that appears on the minimized chat widget in the Widget Content settings and even modify how sharp the edges appear.

    Font and other size features of the chat widget have already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  13. 183 votes
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    22 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features on Mobile.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    At this stage, changing the size of the icon is not available.

    We’re continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just…

    Anónimo supported this idea  · 
  14. 139 votes
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    28 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

    Anónimo supported this idea  · 
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    Anónimo commented  · 

    on tidio chat, comm100 live chat, chatra, live chat etc
    there is a bubble that pops out when you invite a visitor to chat.

  15. 446 votes
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    67 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  16. 502 votes
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    33 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anónimo supported this idea  · 
  17. 10 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anónimo supported this idea  · 
  18. 9 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Sorry, checked on the normal browser – there it’s ok.

    Yes, on mobile it’s not fixed yet. I’ll poke developers about it. Thank you for informing us!

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    Anónimo commented  · 

    still not fixed, I'm done with you, I'm going to use, Comm100 live chat. I'd rather pay a small fee, and get bugs iron out quickly than a free app, with ZERO customer support.

    Anónimo shared this idea  · 
  19. 15 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anónimo supported this idea  · 

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