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  1. 58 votes
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    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    As of the moment, our Scheduler allows you to set the days and times the widget is active on your Property.

    The ability to set schedules for individual agents is currently not available.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    les supported this idea  · 
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    les commented  · 

    The ability to set the scheduler for each agent (if you have agents in different countries) as it is now if you set it for yourself, its set for all agents!

  2. 403 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    les commented  · 

    Yes we definitely need this implementing!

    les supported this idea  · 

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