Funky Moose

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    110 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Funky Moose supported this idea  · 
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    Funky Moose commented  · 

    I know some apps use the screensaver as an online/offline trigger. When the screensaver activates, the app goes to AWAY. Chats can still be accepted on the desktop and mobile apps, but the visitor is notified that the agent is away.

  2. 91 votes
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    10 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. At the moment, we don't have the option to set the widget’s status to offline/online independently of agent status and the Scheduler. You can manually disable the Scheduler so it stays online all the time. However, any previously set schedule will then revert to the default schedule. When you are ready to reactivate your scheduler, you will have to configure it again. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Funky Moose supported this idea  · 
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    Funky Moose commented  · 

    I agree with this. A simple "override schedule" button would be great. In addition, maybe add the amount of time you'll want to be online.
    For example, if you're planning to work for 4 hours on a Sunday, you could click "override schedule" and a dropdown or popup would appear where you can select the amount of hours or "indefinitely".

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