Larry Daniele

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  1. 57 votes
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    5 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, our Shortcuts feature only supports plain text format.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    Larry Daniele commented  · 

    HTML in Shortcuts would be great (even if it is a fairly limited subset). But the key feature would be to hyperlink text. E.g. "Please see our <a href="http://www.mywebsite.com/FAQ#shipping">Shipping FAQ</a> for more information". This would be much nicer for users than seeing ugly URLs. And it is a way to convey a large amount of information with a small amount of chat text.

    Larry Daniele supported this idea  · 
  2. 146 votes
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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Larry Daniele commented  · 

    Also, our primary goal is to have a button that a user can press to chat directly with the author of a blog article. We are only using the Departments feature as a means toward that end. If it is easier to create a "chat with agent hyperlink" that would be fine with us.

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    Larry Daniele commented  · 

    I love tawk.to and it is nearly perfect for our application. But this not being able to select a department from the pre-chat form on subsequent chats seems really seems like a design flaw. If you have departments, then the user should *always* be allowed to select which department they wish to speak to. This is critical to our application.

    I have determined that deleting the __tawkuuid cookie will cause the pre-chat form to be displayed if the page is refreshed.

    For example, here is some HTML I'm using:

    <a onclick= "document.cookie = '__tawkuuid=;domain=.gemshowlive.holycowonlinemarketing.com;expires=Thu, 01 Jan 1970 00:00:00 UTC'; $_Tawk.toggle(); return false;">Live Chat</a>

    This will always display the pre-chat form IF I refresh the page after the cookie has been deleted.

    Is there some code I can put between the cookie reset and the call to $_Tawk.toggle(); that will have a similar effect as a page refresh (i.e. to cause the pre-chat form to be displayed when the maximized form is displayed)?

    Also, is there a way we could make a donation to the project to help get this feature implemented in the core code sooner rather than later?

    Larry Daniele supported this idea  · 

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