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Robert Voigt

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  1. Please add a signature feature that we can set for all out-going tickets

    126 votes
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    21 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. Our Remove Branding Add-on includes customization of the footer in support emails and tickets. However, it does not yet include a feature for adding an email signature. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Robert Voigt commented  · 

    Please add this ASAP (HTML and plain text).

    Robert Voigt supported this idea  · 

  2. The message field for tickets seems to be expanding and resizing.

    1 vote
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    You are talking about new ticket creation fields or about reply for an existing ticket?

    In ticket creation fields have static size.
    In ticket reply field expands its size till max limit in around 15 lines of text.
    When there is a large reply it should have enough space to give users and overview of their reply later, without scrolling back and forward.
    Making more space from the beginning might be waste of space, covering ticket content, if a ticket doesn’t need big reply or a reply at all.

    Robert Voigt shared this idea  · 

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