Anonymous

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  1. 11 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    Why is the field 'Email' and 'Name' not adjustable inside the ticket details?

    Anonymous supported this idea  · 
  2. 138 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

    Anonymous supported this idea  · 
  3. 271 votes
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    19 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
  4. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared this idea  · 

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