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Anonymous

← Customer Feedback for tawk.to

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5 results found

  1. Remove history of internal chats

    4 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Anonymous supported this idea  · 

  2. Setting that deletes chat history after every chat automatically

    12 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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  3. Remove all chat history

    62 votes
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    under review  ·  11 comments  ·  Feedback  ·  Admin →
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  4. Redesign Notes Section

    4 votes
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    under review  ·  1 comment  ·  Feedback  ·  Admin →
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    Anonymous commented  · 

    When we click on 'add note' the box appears, you type your note and press save. The box is still on screen until you press 'X' It would be good to automatically go back to 'details' so that you can view the details as soon as you have entered anything. Its the same when creating a ticket

    Anonymous supported this idea  · 

  5. Edit messages

    406 votes
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    30 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 

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