Ned Yousef

← Customer Feedback for tawk.to

My feedback

  1. Have on mobile pop up with a trigger-message

    103 votes
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    23 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

    Ned Yousef commented  · 

    Hi Admin, Thank you for your reply. I think if you leave up to the site owner to decide if it is a bad experience or necessary based on the trigger they define. The problem is most mobile responsive visitors do not know that the chat service actually exists. Another suggestion it to enable the text message bubble on the widget which can show a little message saying you can chat with us now and the visitor can disable it as you have for web.

    Ned Yousef supported this idea  · 

  2. Enable Widget Bubbles on mobile responsive or triggers ability to open chat box on mobile responsve

    6 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Ned Yousef shared this idea  · 

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