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Vinod M

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  1. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Vinod M commented  · 

    When a visitor fills up the pre-chat form and the chat beings with an agent. It will be awkward for the agent to ask "what's your name?" So, I would like auto pick the visitor name as filled in the pre-chat form.

    Vinod M supported this idea  · 

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