Anonymous

← Customer Feedback for tawk.to

My feedback

  1. Tawk JS file size is huge!

    8 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  2. Add Cache headers to widget response

    8 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  3. adjust the leverage browsing cache, so that the page speed can be faster

    52 votes
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    17 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  4. Customizing the post-chat experience.

    25 votes
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    7 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to modify ‘your chat has ended’, or the option to edit the text color.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    An error occurred while saving the comment
    Anonymous commented  · 

    Currently, the transcript is a simple plain text list in black.

    It would be great if we could highlight the users' text in color so that we clearly distinguish it from the admin.

    Anonymous supported this idea  · 

  5. Please make the icon movable so that the user can drag the chat icon to avoid overlapping of existing HTML elements

    7 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  6. Lost internet connection on mobile App should give an alert/notification in order to avoid missing chats

    4 votes
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    0 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  7. Customize tickets emails

    923 votes
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    83 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 

  8. Rate agent on chat end

    966 votes
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    74 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 

  9. Add the opportunity to change the color of bottom part of the widget’s header

    9 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  10. A place to store URLs for

    5 votes
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    0 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  11. Allow users who pay to remove branding to also have the ability to add custom CSS!

    155 votes
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    under review  ·  7 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  12. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    16 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  13. Take chat to email

    12 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  14. make the 'X' close the chat rather than minimise it

    5 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    I don't really agree with this improvement. Instead, I'd suggest the following :

    Add a – to minimize the chat
    Add a X to close the chat

  15. Ability to see which operators are logged on -

    140 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

    Anonymous supported this idea  · 

  16. multiple images files upload in one time

    13 votes
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    0 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  17. Editable Widget's message notification when chat has ended

    7 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  18. Customize the widget icon

    227 votes
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    46 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the size of the round chat widget can’t be adjusted.

    However, both the height and width of the rectangular chat widget can be customized. This customization is only available for the Desktop Widget.

    We also have a new feature for changing the position of your widget in mobile view.

    Helpful links:

    1. Changing the appearance of the chat widget
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    2.Changing the widget position
    https://help.tawk.to/article/changing-the-widget-position

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 

  19. Missed Chats Reporting

    20 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  20. Per Page/Site: Show/hide toggle for for Messages Inbox

    6 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    I'm new here and I find it complete none-sense to make different inbox, spam, trash for each type of Site, Page and Profile.

    I'm pretty sure there is a good reason behind this, but it doesn't matter. All I want is just 1 inbox, 1 spam, 1 trash and that's all... end of the point.

    Anonymous supported this idea  · 

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