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Ali IMRAN

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  1. Department Online/Offline Status led

    9 votes
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    1 comment  ·  Feedback » New features  ·  Admin →
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    Ali IMRAN shared this idea  · 

  2. Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....

    824 votes
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    69 comments  ·  Feedback » Improvements  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Ali IMRAN commented  · 

    Hi please add the possiblity to customize the message or canned response by the information of the visitor for example

    Hello %visitor.name%, i'm%operator.name% how can help you today ? Your phone number is and you selected %visitor.department%.
    ___________________________________

    THE VISITOR VIEW 👇👇👇👇

    Hello John, i'm Cathy how can help you today ? Your phone number is 666688666 and you selected Sales Department.

    ___________________________________________

    PLEASE ADD MORE TAG FOR EXAMPLE

    %visitor.name%
    %visitor.phone%
    %visitor.department%
    %visitor.email%
    %visitor.question%
    %visitor.country%
    %visitor.city%
    %visitor.state%
    %visitor.referrer%
    %visitor.operating.system%
    %visitor.browser%
    %visitor.browser.version%
    %visitor.platform%
    %employment.name%
    %operator.name%
    %smart.timenow%
    %operator.email%
    %web.embed.name%
    %screen.resolution%
    %search.engine%
    %search.query%
    %company.name%
    %company.location%
    %company.website%
    %company.employeecount%
    %company.annualrevenue%
    %company.marketcapital%
    %company.fundraised%
    %company.type%
    %company.twitterfollowers%
    %company.facebooklikes%
    %company.industrytype%
    %company.sector%
    %employment.title%
    %employment.name%
    %employment.role%
    %employment.location%
    %employment.city%
    %employment.state%
    %employment.bio%

    Ali IMRAN supported this idea  · 

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