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Sylvia Leikson

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  1. Have a trigger which after a user responds to it they have to fill out a pre-chat form

    453 votes
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    75 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Sylvia Leikson supported this idea  · 

  2. Display custom message. When OFFLINE form submission.

    34 votes
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    10 comments  ·  Feedback » New features  ·  Admin →
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    Sylvia Leikson commented  · 

    When I am offline, my clients get message "Your message was sent successfully!", how can I change this message (I mean, when my schedule is defined offline - than I get this message).
    And also to change the content of the button.

    Sylvia Leikson supported this idea  · 

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