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Joseph

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  1. 3 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    Joseph shared this idea  · 
  2. 406 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joseph supported this idea  · 
  3. 9 votes
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    Joseph shared this idea  · 
  4. 143 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit…

    Joseph supported this idea  · 
  5. 526 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Joseph supported this idea  · 
  6. 3 votes
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    Joseph shared this idea  · 

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